Errors within Xima’s Chronicall logs can be caused by the system missing reported events. This can be seen within the Tomcat logs located “C:\Program Files (x86)\Xima Software\Chronicall\tomcat\logs” Search by the Date Modified and inspect the latest file beginning with the Year-Month-Date-xxxxxx.log.
Within this file, look for [Missed Packet]. The line will look similar to:
“Tue May 05 13:22:04 CDT 2015 [Missed Packet: expecting 87034 received: 87036] Site: 1 Connection: 1 Address: xx.xx.xx.xx”
Any number of network errors can cause this problem. However, if the Chronicall Server is running as a virtual machine in a VMware Host, you may need to use the enchanced VMXNET 3 NIC versus the E1000 emulated nic. To change the VMware guest, you’ll need to delete the E1000 NIC and Add the VMXNET 3 by editing the virtual machines’s hardware.