We recently experienced trouble with our Avaya Unified Communications Module (UCM). Naturally this occurred just after the 1 year warranty expired. So despite there being a proliferation of problems with these modules…Avaya would not do anything – so, we were forced to make some decisions.
We were able to resolve the problem by re-imaging the UCM.
Consider NOT replacing or fixing the UCM. After the UCM failed, our tech felt the quickest way to ...