Errors within Xima’s Chronicall logs can be caused by the system missing reported events. This can be seen within the Tomcat logs located “C:\Program Files (x86)\Xima Software\Chronicall\tomcat\logs” Search by the Date Modified and inspect the latest file beginning with the Year-Month-Date-xxxxxx.log.
Within this file, look for [Missed Packet]. The line will look similar to:
“Tue May 05 13:22:04 CDT 2015 [Missed Packet: expecting 87034 received: 87036] Site: 1 Connection: 1 Address: xx.xx.xx.xx”
Any number of network errors can cause this problem. However, if the Chronicall Server is running as a virtual machine in a VMware Host, you may need to use the enchanced VMXNET 3 NIC versus the E1000 emulated nic. To change the VMware guest, you’ll need to delete the E1000 NIC and Add the VMXNET 3 by editing the virtual machines’s hardware.
Share
MAY
About the Author:
The System Administrator is responsible for this website's functions. Content provided under the System Administrator's role is provided by various Subject Matter Experts and external sources. If you have questions regarding the content, please contact your Customer Service Representative.